Website Privacy Policy

This draft policy is provided by PY Healthcare for its public website at py-healthcare.com. It covers general website inquiries and referring-provider callback requests, not medical records or information submitted through AdvancedMD.

Do not submit patient health information through this website's forms, email links, or chat. Do not include symptoms, diagnoses, medications, treatment details, insurance identifiers, medical records, or patient details in a referral. This website is not represented as a HIPAA-compliant channel.

Use the separate AdvancedMD patient portal for patient-related requests supported by that portal, or call (210) 600-5145 to ask the office for the appropriate channel. AdvancedMD is a separate service; its applicable privacy notices and the practice's patient privacy notices govern information handled there. This website policy does not establish AdvancedMD's compliance status.

The website is not for urgent medical needs. For a medical emergency, call 911; for a mental health crisis, call or text 988.

The Contact form asks for your name, email address, optional phone number, selected service, message, and optional SMS consent. Keep your message limited to general administrative questions; selecting a service does not make this a patient intake form.

Submissions are emailed to [email protected] so the office can respond to your inquiry. The email includes the information you submit, including your SMS consent selection, and uses your email address as the reply-to address. Website hosting and email-delivery services are involved in transmitting the inquiry.

The Refer a Patient page collects only the referring provider's name, practice or organization, phone number, email address, and optional best time to call. It does not request the patient's name, contact details, or health information.

These details are emailed to [email protected] so the intake team can contact the referring provider. The callback request is not a completed patient referral. The office will arrange the appropriate channel for patient information separately.

This website loads Google Analytics to help PY Healthcare understand website visits and page usage. Google Analytics may collect information about pages visited, interactions, referral sources, browser and device details, and approximate location. Google may use cookies or similar technologies for this purpose.

You can manage cookies in your browser settings. Blocking cookies may affect some website or third-party features. Google also provides a Google Analytics opt-out browser add-on. Learn more in Google's Privacy Policy.

This policy does not provide a cookie-consent control or change which services the website loads.

The website loads HubSpot tracking and offers an optional live-chat feature. HubSpot may process website activity, device information, cookies, and information you choose to send in chat. The branded welcome message also uses temporary browser session storage to remember whether it has appeared during your visit. Do not send patient or medical information in chat.

The website links to external services, including AdvancedMD and social media platforms. Blog videos, when embedded, may load content from YouTube, Facebook, TikTok, or Instagram; those providers may receive device and usage information and use their own cookies. The Contact page also embeds Google Maps.

Third-party services have their own privacy policies. Review those policies when visiting their websites or using their features, including HubSpot's Privacy Policy.

The Contact form's SMS checkbox is optional and unchecked by default. You can submit an inquiry without selecting it. Selecting it records your agreement to receive SMS or appointment-reminder texts from PY Healthcare; submitting the form does not itself send a text message.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe from texts you receive. Contact the office at (210) 600-5145 for assistance or to discuss your communication preferences. Do not send sensitive medical details by text.

The compliance team must confirm the complete SMS program terms, consent wording, and any required disclosures before this draft is adopted.

Contact PY Healthcare with questions about a website inquiry, your communication preferences, or a request to access, correct, or delete information you submitted. The office will explain what it can do and any applicable requirements. Do not include health information in a privacy-request email.

This is draft wording for review by PY Healthcare's compliance team. Before approval, the team should confirm actual data handling, service providers, retention periods, applicable privacy rights, SMS practices, and any required cookie choices. No specific retention period, security certification, or HIPAA protection is asserted by this draft.

An effective date and any approved revisions should be added after that review. For patient-record privacy information, request the practice's applicable patient privacy notices directly from the office.